Here to help

Readhouse support

A little help getting back to your book.

support@readhouse.app

Request deletion of your data

Email support@readhouse.app and tell us you want your Readhouse support or tester records deleted. Use the address involved where possible so we can locate the records. We may ask for limited information to verify the request; never send a password or private book.

We remove the support messages and tester contact/feedback records we hold unless an unresolved request, security incident or legal obligation requires us to keep relevant information longer. Ordinary support records are otherwise kept for up to 90 days after the last support activity; tester contacts are removed within 30 days after participation ends. Non-identifying bug summaries may be kept. Email-provider trash, backups and third-party service records have separate retention.

Books, notes, age settings and reading progress stay on your device. To remove those, use Android’s Clear storage or uninstall Readhouse. Original files and exported backups stay where you saved them until you delete those copies. Read the privacy policy for service logs and external-provider choices.

Report a problem

Tell us your Readhouse version, phone model, Android version, and the steps that led to the problem. Describe what you expected and what happened instead.

You do not need to send your book, selected passages, or private notes. Please crop screenshots to remove personal information. Never send passwords or signing-in codes.

Before removing the app

Use Settings → Back up shelf and keep the backup outside Readhouse’s storage. Clearing Android app storage or uninstalling removes local reading data. You can restore a saved shelf backup from Settings.

Having trouble importing?

Start with a DRM-free EPUB that you can lawfully use. Readhouse does not remove DRM or sell books. If a document cannot be read, tell us its file format and the error message; keep the original file private.

Joining the closed test

Enrollment is being prepared. A Play link works only after the correct Google account has been enrolled. The existing internal test is a separate track; its participation does not start the closed-test period.

Privacy and families

See the privacy policy for local storage, optional external services, and deletion choices. Parents and guardians can use the same support contact for privacy questions. A Discord account is not needed for support.